As Coronavirus disrupts travellers’ holidays, a new travel app Colibra guarantees passengers their money back if their flights have been delayed by the deadly virus.
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Customers worried about their travel plans being uprooted by delayed flights can download the Colibra app before take-off and know that they will be compensated if anything were to go wrong.
Currently, under EU261 regulation, only a third of flights that are delayed by three hours or more are eligible for compensation as most of these cases are classed as not being the fault of the airline. Furthermore, flight delays between 1 and 3 hours are also not covered by anyone. Until now.
Colibra guarantees travellers their money back whether the delay is the fault of the airline or not meaning those affected by Coronavirus will receive guaranteed pay-outs. At Colibra they believe that any delay is a pain and that flights delayed between 1 to 3 hours should be eligible for compensation too.
The company is able to do this by taking the risk themselves, instead of placing the risk on the customer, and redistributing potentially eligible claims upfront to all their customers who experience a delayed flight. This way Colibra can turn the delays no airline would pay for into real compensations.
To have the opportunity of receiving compensation for their flights, travellers will need to download Colibra no later than 20 minutes before take-off. They can then use the default 60 min. pay-out feature for guaranteed payment, or move the time slider to increase the value of their compensation. Within 24 hours after landing they will be compensated, for any delay reason, 100% guaranteed.
Miroslav Zaporozhanov, Co-Founder & CMO of Colibra:
“The spread of COVID-19 and the reasonable precautionary measures that have been undertaken by countries globally have led to a severe travel ban disrupting thousands of flights and millions of passengers around the globe. Flight companies have two possible moves: they could rather cancel flights because they won’t be profitable (since numerous passengers are cancelling themselves, which means a drop in demand) or they could fly anyway to secure their landing slots but experience tremendous losses. This means that most of the airlines are forced to suspend all flights on the affected routes.
If passengers have booked with an airline and they’re worried about their routes being affected by Coronavirus there are a couple of things customers can do to prevent any nasty surprises.
They could try to contact the airline to gather some additional information. However, reaching them in light of the recent events would be extremely difficult and we’re positive most of the airline companies are now flooded with requests.
Alternatively, passengers could hire a lawyer to check the flight’s status and potentially file a claim.
If travellers are worried about their airline not honouring flights they can also sign up for Colibra’s app which will protect them from cancellations as well. Once registered, passengers will receive legal support to claim compensations when eligible and thus supporting those who are still travelling.”
The Colibra app is available on both the App Store and Google Play and is completely free to download.
For further information, please contact Yuliana Lefedjieva ([email protected]).
Contact Info:
Name: Yuliana Lefedjieva
Email: Send Email
Organization: Colibra
Website: https://www.colibra.io/
Source:
Release ID: 88950572
